Effective Date: October 6, 2026
1. Introduction
This Shipping Policy outlines all clear, transparent shipping rules, delivery terms, and service commitments for every order placed on the official e-commerce platform of triangle GmbH, your trusted German provider of thoughtfully curated, high-quality practical kitchen gadgets. Our online shop is accessible at www.trianglegmbh.com, where you can browse our full collection of kitchen essentials ranging from food tongs, peelers, silicone brushes to small cutting boards and more carefully designed daily cooking helpers.
We are committed to delivering your ordered kitchen tools in a timely, secure, and cost-effective manner that fits seamlessly into your home cooking routines. All shipping arrangements are executed in strict compliance with applicable German commercial logistics regulations, to ensure you receive your order in perfect condition as quickly as possible. For any shipping-related inquiries, you may reach us through the following contact channels at any time:
triangle GmbH
Friedenstraße 98, 42699 Solingen, Germany
Contact Email: [email protected]
Contact Telephone: +49 212 2640160
2. Shipping Coverage & Free Delivery Offer
We currently deliver all our products to all valid physical addresses across Germany. As a long-standing customer benefit advertised prominently on our website, we provide completely free home delivery for all eligible orders with a total value of more than €300, no hidden extra delivery fees will be added to your checkout balance. This free delivery benefit applies automatically once your cart total meets the €300 threshold, covering any combination of our New Arrivals, Best Sellings, top kitchen picks, and items from our hot deal offers.
For orders with a total value under €300, we apply a flat, low standard shipping fee of €4.99 across all domestic destinations in Germany, regardless of your location, to keep our delivery costs fair and predictable for all home cooks that shop with us. We do not add any remote area surcharges to any delivery address within Germany.
3. Order Processing Timeline
Every order you place on our website will go through a strict verification and preparation process before being dispatched from our Solingen warehouse:
- All orders confirmed and paid for before 14:00 CET on regular business days (Monday to Friday, excluding official German public holidays) will be processed for packaging on the very same day.
- Orders placed after 14:00 CET, during weekends, or on public holidays will be processed on the next following working day.
- Our warehouse team will conduct a double quality check for every individual kitchen gadget before packing, to make sure the product you receive is free from manufacturing defects, comes with all original packaging and accessories, and matches your exact order specifications.
You will receive an automated order confirmation email immediately after your payment is successfully processed, and a separate dispatch notification email with your unique tracking number once your parcel is picked up by our partnered courier service.
4. Estimated Delivery Windows
After your order is dispatched from our local Solingen warehouse, the standard estimated delivery time for all domestic German addresses ranges from 2 to 5 working days. In very rare peak shopping periods such as seasonal holiday promotions, major hot deal events, or unexpected extreme weather conditions that affect courier operations, delivery may be delayed by an additional 2 to 3 working days. Our customer support team will notify you proactively via email if your order is facing any unforeseen delivery delay, and we will provide you with real-time tracking updates to help you know exactly where your parcel is at any given moment.
We do not offer expedited or express shipping services at this stage, as our priority is to keep our pricing for all high-quality practical kitchen gadgets affordable, while maintaining reliable, consistent delivery standards for all our customers.
5. Delivery Procedures & Signature Confirmation
All our parcels will require a valid signature upon successful delivery, to confirm that your order has been received by you or an authorized recipient at your designated delivery address. If no one is available to sign for the parcel at the time our courier makes the first delivery attempt, the courier will leave a delivery notification card at your address, and you will be able to reschedule a suitable re-delivery time or pick up your parcel at the nearby local courier service point specified on the notification card within 7 calendar days.
It is your responsibility as the customer to make sure the delivery address you provide during checkout is accurate, complete, and accessible for our courier. If you provide an incorrect or incomplete address that results in your parcel being returned to our warehouse, you will be responsible for covering the additional reshipping fee required to send your order to the corrected valid address.
6. Damaged or Lost Parcels
If your parcel shows obvious signs of external damage when it is delivered to you, please note the damage on the courier delivery confirmation form before signing, and contact our support team immediately with clear photos of the damaged packaging and the affected products. Our team will arrange a free replacement of the damaged kitchen gadgets for you as quickly as possible, no extra cost will be charged to you.
In the very rare case that your confirmed dispatched order is confirmed lost by our partnered courier after 10 working days from the dispatch date, we will either resend your full order completely for free, or offer you full store credit equal to the value of the lost products for your future purchases on www.trianglegmbh.com, in line with our terms outlined in our Refund and Returns Policy.
7. Changes to Delivery Details
If you need to modify your delivery address, contact phone number, or other delivery related details after you place your order but before the order is dispatched, please contact our support team as soon as possible. We will make the required changes for you at no extra cost, as long as the order has not entered the final packaging and dispatch process. Once your order has been handed over to our courier partner, we can no longer modify the delivery details, and you will need to coordinate directly with the courier using the tracking number we provided to adjust your delivery arrangement.