Effective Date: October 6, 2026
1. Introduction
Welcome to the Refund and Returns Policy of triangle GmbH, the trusted German provider of carefully curated practical kitchen gadgets operating through our official e-commerce website at www.trianglegmbh.com. This policy sets out clear, consistent terms that govern all return and post-purchase request processes for every order of our kitchen tools, including peelers, silicone brushes, food tongs, small cutting boards and other home cooking accessories you purchase from our platform. Our rules are designed to protect both your consumer rights and the operational integrity of our business, in full alignment with applicable German consumer protection regulations.
Contact Information for all return and related inquiries:
triangle GmbH
Friedenstraße 98, 42699 Solingen, Germany
Contact Email: [email protected]
Contact Telephone: +49 212 2640160
Our customer support team is available during regular business hours to assist you with any questions about our return process, shipping arrangements for returns, or eligibility for post-delivery product remedies.
2. Core Rule: No Standalone “Refund Only” Requests Are Permitted
We explicitly emphasize that we do not accept, process, or approve any pure, product-not-returned refund-only requests, under no general circumstances. A request for full or partial monetary refund will never be processed by our team unless you first return the corresponding purchased product back to our designated return warehouse, and we have completed a full physical inspection of the returned item to confirm it meets our return eligibility criteria. We will not issue any refund for an order that you keep and do not return to us. This rule applies to all orders, including purchases made with the free home delivery benefit for orders over €300 advertised on our website.
This policy prevents fraudulent post-purchase claims, ensures fair treatment for all our customers, and maintains the sustainability of our ability to provide high-quality, affordable kitchen gadgets to the full community of home cooks we serve across Germany.
3. Eligibility for Returns
To qualify for our return process, you must submit your return application to our support team no later than 14 calendar days from the date you receive your ordered kitchen product. Returned items must be in their original, unused, resellable condition, with all original product tags, packaging parts, and accessories that came with the item intact. We do not accept returns of products that show obvious signs of heavy use, damage caused by improper operation, or stains from long-term kitchen use.
Exceptions for eligible returns are limited to items confirmed to have manufacturing defects, products that were damaged during the shipping process, or products that we shipped incorrectly and do not match the exact items you ordered.
4. Return Process Step-by-Step
- First, send a return application to our team via the contact email [email protected], with your order number, full name, photos that show the condition of the product you wish to return, and a short description of the reason for return. Our support team will review your application and send you a pre-paid return shipping label and our designated return warehouse address within 3 working days if your application is approved.
- Carefully pack the product in its original packaging, attach the provided return shipping label to the outside of the parcel, and drop off the parcel at the designated courier service point we specify.
- Once our warehouse team receives and inspects your returned product, we will send you a confirmation notification via email within 5 working days.
5. Post-Inspection Remedy Options
After we confirm your returned item meets all eligibility requirements, we will not issue an unapproved standalone refund. You can select one of the following two remedy options as your preference:
- An exact exchange for the identical kitchen gadget product, if the item is still in stock on our website. We will cover all shipping costs for the replacement item to your address.
- A full store credit equal to the full purchase price of the returned product, which can be applied to any future purchase on www.trianglegmbh.com for all our kitchen tools, including our new arrivals, best-selling picks, and limited hot deal offers. The store credit never expires, and you can use it at any time when you shop for new practical kitchen gadgets.
If you received a product with confirmed manufacturing defects, we will also cover all the full return shipping costs, with no extra fees charged to you for the full return process.
6. Exceptions
The only narrow scenario where we may arrange a special resolution without product return is for confirmed defective items with a unit price lower than €10, where return shipping costs would be unreasonably higher than the value of the product itself. In this very rare case, our team will contact you directly to discuss a suitable remedy that never includes a standalone direct cash refund. All other cases strictly follow the no-refund-only rule outlined in this policy.