Effective Date: October 6, 2026
1. Introduction and Agreement Overview
Welcome to the official e-commerce platform of triangle GmbH, your trusted German provider of thoughtfully curated, practical, durable small kitchen tools designed to turn every daily cooking moment into a simpler and more pleasant experience. This platform is accessible at www.trianglegmbh.com, where you can browse our full curated collection of kitchen gadgets including food tongs, peelers, silicone brushes, small cutting boards, and a wide range of other clever, well-made kitchen helpers.
These Terms of Service (the “Terms”) form a legally binding agreement between you (“you”, “your”, or the “Customer”) and triangle GmbH (“we”, “us”, “our”), governing your access to, browsing of, and all transaction activities conducted on our website. By visiting, creating an account, placing an order, or using any feature of www.trianglegmbh.com, you confirm that you have read, understood, and unconditionally agreed to be bound by all clauses outlined in these Terms, alongside our linked policies including the Privacy Policy, Shipping Policy, and Refund and Returns Policy published on our site. If you do not agree with any part of these Terms, you are not permitted to access or use our website for any purchasing or browsing purposes.
Our core contact details for all inquiries related to these Terms are as follows:
triangle GmbH
Friedenstraße 98, 42699 Solingen, Germany
Contact Email: [email protected]
Contact Telephone: +49 212 2640160
Our customer support team is available during standard German business hours (9:00 CET to 17:00 CET, Monday to Friday, excluding official national public holidays) to assist you with any questions, disputes, or clarification requests related to these Terms.
2. Eligibility to Use Our Platform
To create an account, place orders, or complete any commercial transactions on our website, you must be at least 18 years of age, and have full legal capacity to enter into binding purchase contracts under applicable German law. If you are accessing our platform on behalf of a minor, you confirm that you hold full parental or legal guardian authority to act on the minor’s behalf, and you will take full legal responsibility for all transactions and activities conducted under that arrangement.
You agree that all information you submit to us during account registration, checkout, or communication with our support team is true, accurate, complete, and kept up to date at all times. We explicitly reserve the right to refuse access to our platform, terminate existing user accounts, or cancel pending orders at our sole discretion, if we determine that a user has submitted false identity information, violated these Terms, or engaged in any behavior that harms the operational security or legitimate business interests of triangle GmbH. Our website and all products sold on it are intended exclusively for personal, non-commercial household cooking use. You may not purchase products from our platform for the purpose of reselling them for commercial profit without our prior explicit written authorization, and any such unauthorized bulk resale activity will be deemed a material breach of these Terms.
3. Account Registration and Security
When you choose to register for a user account on www.trianglegmbh.com, you will be required to create a unique username and a secure, private password. You bear full and exclusive responsibility for maintaining the confidentiality of your account login credentials, and for all activities, actions, and orders that take place under your account, regardless of whether the activity was authorized by you or not. You agree to notify us immediately via [email protected] if you become aware of any unauthorized access to your account, or any security breach that compromises your login information. We will never ask you to disclose your account password via unsolicited email or telephone communications, and we are not liable for any losses incurred due to your failure to safeguard your account credentials properly.
You may not use any other user’s account without explicit written permission from that account holder, and you may not register accounts using false identities, or email addresses that you do not hold the legal right to use. We reserve the right to permanently disable any account that shows evidence of fraudulent registration, repeated order cancellation without valid reason, or any other activity that violates these Terms.
4. Product Information, Pricing, and Availability
All kitchen gadgets displayed for sale on our website are carefully curated by our team to deliver reliable, long-lasting performance for everyday home cooking routines. We make every reasonable effort to ensure that all product descriptions, images, specifications, and pricing information published on www.trianglegmbh.com are completely accurate. However, minor variations in product color, texture, or appearance may occur due to different monitor display settings, and these do not qualify as product defects. All product dimensions, material details, and performance claims outlined on product pages have been verified by our internal quality control team, but we do not guarantee that every product will fully meet your personal subjective preferences for specific cooking use cases.
All listed product prices on our website are denominated in Euros (EUR), and include the applicable German statutory value-added tax (VAT). Shipping fees are calculated separately at checkout, in line with the terms laid out in our official Shipping Policy. We reserve the right to adjust product pricing, run promotional activities including hot deal offers, update discounts for New Arrivals or Best Sellings ranges, or discontinue specific product lines at any time at our sole discretion, without prior individual notification to all users. Any price adjustments will not affect orders that you have already successfully paid for and confirmed before the new pricing takes effect.
Occasionally, human error or system technical faults may lead to the publication of incorrect pricing or inaccurate product information on our website. If we identify that the listed price for a product you have ordered is materially incorrect, we will notify you as soon as possible, and offer you the option to reconfirm your order at the correct valid price, or cancel your order in full with a complete refund of all payments you have made, with no extra charges applied. We are not obligated to fulfill orders that were confirmed under an obviously erroneous, unreasonably low price resulting from system faults. We cannot guarantee 100% continuous availability of every product listed on our site, and in rare cases where a popular item runs out of stock after you have completed an order, our team will reach out to you within 3 working days to offer you the options of waiting for restock, exchanging the item for an equivalent comparable kitchen gadget, or receiving full store credit for the full value of the out-of-stock product.
5. Order Acceptance and Payment Terms
When you submit an order on our website and complete the checkout payment process, you are issuing a formal purchase offer to us to buy the selected products listed in your order. Our formal acceptance of your order is only finalized when we send you a dedicated order dispatch confirmation email, confirming that your ordered items have passed our final quality check and been handed over to our partnered courier for delivery. We reserve the right to reject or cancel any order for any reasonable reason, including but not limited to unresolvable product stock shortages, detected fraudulent payment activity, previous repeated violations of our Terms of Service from your account, or situations where the shipping address you provided falls outside our supported domestic German delivery coverage.
All payments for orders on www.trianglegmbh.com are processed through our certified, PCI DSS compliant third-party payment service providers. We do not store your full credit card details, complete bank account information, or other sensitive payment credentials on our internal servers, and all payment processing activities are fully compliant with EU payment security regulations. You confirm that you hold full legal authorization to use the selected payment method you submit at checkout, and all payment details you provide are valid and belong to you. If a payment transaction is flagged as suspicious or unauthorized by our payment providers, we reserve the right to pause order processing and request additional verification information from you to confirm the legitimacy of the purchase, before proceeding with order fulfillment.
As a core customer benefit outlined on our website, all orders with a total value over €300 qualify for our free home delivery service, with no extra shipping fees added to your final checkout balance. You may not use fraudulent coupon codes, unauthorized discount vouchers, or other improper methods to obtain pricing or service benefits that you are not eligible for, and any such activity will give us the right to immediately cancel your pending order, and reverse all incorrectly applied discounts.
6. User Conduct and Platform Usage Rules
By accessing our website, you agree that you will not:
- Use our platform for any illegal, unlawful purpose, or any activity that violates applicable local, national, or European regulations and laws.
- Attempt to hack, disrupt, introduce malicious software or viruses to, or conduct unauthorized automated scraping of any content on www.trianglegmbh.com without our prior explicit written permission.
- Reproduce, copy, distribute, resell, or exploit any part of our website content, product images, descriptive text, logo assets, or brand designs for any commercial use without our formal written authorization. All intellectual property rights across all content published on our website remain the exclusive property of triangle GmbH.
- Post or transmit any harassing, defamatory, offensive, or illegal content through our website’s contact forms, review sections, or other public user submission features.
- Create fake user accounts, submit false product reviews, or manipulate feedback systems on our platform to mislead other potential customers.
- Interfere with the normal operation of our website, place excessive fake orders that disrupt our warehouse workflow, or take any actions that impose an unreasonable, disproportionate burden on our website server infrastructure.
We reserve the right to remove any user-submitted content that violates these usage rules immediately, and suspend or permanently ban the accounts of users who repeatedly breach these requirements.
7. Intellectual Property Rights
All content featured on www.trianglegmbh.com, including but not limited to website layout, graphic designs, product images, all descriptive text for our New Arrivals, Best Sellings, and hot deal offer ranges, brand logos, trademark assets, software code, and original instructional cooking content, is the exclusive intellectual property of triangle GmbH, and is protected under German copyright law, EU intellectual property regulations, and international trademark conventions. You may not copy, modify, distribute, transmit, republish, display, or reproduce any of our protected intellectual property content for public or commercial purposes without our prior signed written consent.
You may not use our brand name, triangle GmbH, or any of our associated trademarks in connection with any product or service that is not affiliated, associated, or approved by us, in any way that could cause confusion among customers, or defame or discredit our brand reputation. All rights not explicitly granted to you in these Terms are fully reserved by triangle GmbH.
8. Return, Refund, and Exchange Rules
All post-purchase return, exchange, and store credit arrangements for orders placed on our platform are governed exclusively by our published official Refund and Returns Policy, which is clearly accessible via the footer navigation bar on our website. We explicitly reiterate our core rule that we do not approve any standalone “refund only” requests that do not involve the customer returning the purchased product back to our Solingen warehouse for formal inspection. No cash refunds will be issued for any returned items that meet eligibility criteria, and customers can choose either a direct product exchange or full non-expiring store credit that can be applied to all future purchases on our website across all our kitchen gadget ranges.
These Terms do not in any way limit the mandatory consumer rights that you hold under applicable German consumer protection laws, which cannot be contractually waived or modified. If you believe that a product you received has unforeseen significant quality defects that violate its advertised functional specifications, you are fully entitled to exercise your statutory consumer rights in line with local legal requirements.
9. Limitation of Liability
To the maximum extent permitted by applicable law, triangle GmbH shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products, including but not limited to lost profits, lost savings, business interruption, or incidental personal injuries resulting from improper, non-advertised usage of our kitchen tools. Our total aggregate maximum liability for any claim related to your order or use of our platform will never exceed the total purchase value of the specific order that the claim is tied to.
This limitation of liability clause does not apply in cases of gross negligence, willful misconduct on our part, or in circumstances where the relevant liability cannot be legally excluded under mandatory German product liability or consumer protection laws.
10. Modifications to Terms and Policy Updates
We reserve the right to update, modify, or adjust these Terms of Service at any time to reflect changes to our business operations, new legal regulatory requirements, or updates to our platform features. When we make material changes to these Terms, we will update the effective date posted at the top of this page, and publish the revised version on the Terms of Service page linked in our website footer. For changes that have a significant impact on your user rights, we will notify you via a prominent public announcement on our website homepage, or send a notification to the email address tied to your registered user account, at least 14 calendar days before the revised Terms officially take effect. Your continued use of our website and submission of new orders after the revised Terms come into effect will be deemed as your full acceptance of the updated clauses.
11. Governing Law and Dispute Resolution
These Terms of Service shall be exclusively governed by and construed in accordance with the laws of the Federal Republic of Germany. Any disputes, disagreements, or claims arising out of or related to these Terms, your use of our website, or your transactions with us shall first be resolved through good faith, friendly negotiation between both parties. If a dispute cannot be resolved amicably within 30 days, the exclusive jurisdiction for all legal proceedings shall be the competent courts located in Solingen, Germany.
The European Commission also provides an online dispute resolution (ODR) platform for cross-border consumer disputes, accessible at official EU channels, and you may submit your dispute to this platform if you wish to pursue alternative dispute resolution before initiating formal legal proceedings. We are not obligated to participate in alternative dispute resolution proceedings run by independent consumer arbitration bodies, unless we explicitly agree to do so in writing on a case-by-case basis.
12. General Provisions
If any individual clause outlined in these Terms is found to be invalid, unenforceable, or conflicting with applicable mandatory law by a competent court, the remaining clauses of these Terms will remain in full legal force and effect, and the invalid clause will be replaced by a new valid clause that most closely matches the original commercial intent of the original provision. Our failure to enforce any right or clause laid out in these Terms at any point shall not constitute a formal waiver of that right, or prevent us from enforcing that clause at any later time.
These Terms of Service, alongside our linked Privacy Policy, Shipping Policy, and Refund and Returns Policy, represent the full and complete entire agreement between you and triangle GmbH, and supersede all previous informal oral or written arrangements, discussions, or agreements related to your use of www.trianglegmbh.com. No amendment to these Terms shall be valid unless it is formally published by us in line with the modification procedures outlined in Section 10 of this document.